Privacy Policy

1. Who We Are

JV Medical – Medical & Healthcare Supplies Pty Ltd operates jvmedical.com.au and supplies surgical instruments Australia-wide. Contact: (08) 6199 7931 | info@jvmedical.com.au | Perth WA.

2. Information We Collect

• Name, email, phone, delivery address when placing an order or creating an account
• Organisation name, profession and ABN for institutional account holders
• Payment information processed via Stripe — we do not store card details
• IP address, browser type via Google Analytics (anonymised)
• Communications including emails and chat transcripts

3. How We Use Your Information

• Processing and dispatching orders with courier tracking notifications
• Sending order confirmations, invoices and shipping updates
• Responding to enquiries and providing clinical support
• Marketing communications where you have opted in (unsubscribe anytime)
• Complying with medical device regulations and record-keeping obligations

4. Disclosure

We do not sell your data. We share it only with courier partners (StarTrack, Australia Post), payment processors (Stripe), cloud hosting providers, and regulatory authorities where required by law.

5. Data Security

We implement SSL/TLS encryption, access controls and secure cloud hosting. While we take all reasonable steps, no internet transmission is 100% secure.

6. Your Rights

Under the Australian Privacy Act you can access, correct or delete your personal information. Contact info@jvmedical.com.au or (08) 6199 7931. We respond within 30 days.

7. Cookies

Our website uses cookies for session management, cart functionality and analytics. You can disable cookies in your browser settings, though some features may not function correctly.

8. Contact & Complaints

Privacy enquiries: info@jvmedical.com.au. Complaints may also be referred to the Office of the Australian Information Commissioner (OAIC).