Privacy Policy

1. Who We Are

JV Medical is a family-owned and operated Australian business supplying medical and healthcare products to clinics, healthcare providers, and medical practices across Australia.

Contact Details

• Phone: (08) 6199 7931
• Email: info@jvmedical.com.au
• Location: Perth, Western Australia

2. Information We Collect

We may collect personal information including:

• Name, email address, phone number, billing and delivery address
• Organisation name, profession, and ABN for business or institutional accounts
• Order history and transaction details
• Payment information processed securely through third-party providers such as Eway
• IP address, browser type, device information, and website usage analytics
• Communications submitted through email, website forms, customer service enquiries, or social media interactions

3. How We Collect Information

We collect personal information directly from you when you:

• Place an order
• Create an account
• Contact us by phone, email, or website form
• Subscribe to marketing communications
• Interact with our website or social media platforms

We may also collect limited information automatically through cookies and analytics tools.

4. How We Use Your Information

We use personal information to:

• Process and deliver orders
• Provide invoices, shipping notifications, and customer support
• Respond to enquiries and service requests
• Improve our products, services, and website functionality
• Maintain business and regulatory records
• Send marketing communications where consent has been provided or where otherwise permitted by law

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

5. Disclosure of Information

We do not sell or rent personal information to third parties.

Your information may be disclosed to trusted service providers where reasonably necessary for business operations, including:

• Delivery and logistics providers
• Payment processors such as Eway
• Government, regulatory, or law enforcement authorities where required by law

We take reasonable steps to ensure third-party providers handle personal information securely and in accordance with applicable privacy obligations.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures may include:

• SSL/TLS encrypted website connections
• Secure cloud hosting
• Restricted staff access to sensitive information
• Secure payment processing systems

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated.

Requests can be made by contacting our Privacy Officer:

• Email: info@jvmedical.com.au
• Phone: (08) 6199 7931

We aim to respond to requests within 30 days where reasonably practicable.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve website functionality, performance, and user experience.

Cookies may be used for:

• Shopping cart functionality
• Session management
• Website traffic analysis
• Website performance and usability improvements

You may disable cookies through your browser settings; however, some website features may not function correctly.

9. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those external websites.

10. Privacy Complaints

If you have a privacy concern or complaint, please contact us at info@jvmedical.com.au first, so we can attempt to resolve the matter promptly and fairly.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)

For more information, visit: OAIC Website